If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
At Travel Inspira, we strive to ensure your complete satisfaction with our travel gadgets and accessories. If, for any reason, you are not entirely satisfied with your purchase, we are here to assist you with our straightforward Return & Exchange Policy.
1. Eligibility for Return & Exchange:
You may request a return or exchange for your Travel Inspira product under the following conditions:
- The request is made within 30 days from the date of purchase.
- The item is in its original, unused condition and is accompanied by the original packaging and all included accessories.
- Proof of purchase, such as a receipt or order confirmation, is provided.
2. Non-Eligible Items:
The following items are not eligible for return or exchange, unless they arrive damaged or defective:
- Products that show signs of use, wear, or alteration.
- Items without their original packaging or missing accessories.
- Items with visible damage caused by the customer.
3. How to Initiate a Return or Exchange:
To begin the return or exchange process, please follow these steps:
a. Contact our customer support team at service@travelinspira.com within 30 days of your purchase and provide the following information:
- Order number (found in your purchase confirmation email or on the product packaging).
- Reason for the return or exchange.
b. Our customer support team will guide you through the return or exchange procedure.
c. Pack the item securely in its original packaging, including all accessories.
4. Return & Exchange Process:
Once we verify that your request meets the eligibility criteria, we will proceed as follows:
a. Return: If you have requested a return, we will issue a refund for the purchase price of the item, excluding any shipping fees, using the original payment method.
b. Exchange: If you have requested an exchange, we will ship the replacement item to you as soon as possible, subject to availability. Any price differences will be charged or refunded accordingly.
5. Shipping Costs:
Please note that the customer is responsible for all shipping costs associated with the return or exchange, except in cases where the product received was damaged or defective.
6. Damaged or Defective Items:
In the unlikely event that you receive a damaged or defective item, please contact us immediately at service@travelinspira.com, and provide the following information:
- Order number (found in your purchase confirmation email or on the product packaging).
- A short video illustrating the defective issue.
We will arrange for a replacement or refund, including covering any associated shipping costs.
7. Limited Warranty:
For issues arising after the 30-day return and exchange period, our 2-Year Warranty (as stated in the product's warranty policy) covers eligible manufacturing defects. Please refer to our warranty policy for further information.
We value your satisfaction and aim to provide exceptional customer service. If you have any questions or need assistance with the return or exchange process, do not hesitate to contact our customer support team.