Return & Refund Policy

At Travel Inspira, we want you to shop with confidence. If your purchase isn’t the right fit, we’re here to help.

1. Return Eligibility Window

You may request a return within 30 days of delivery.

To be eligible for a return, items must meet the following conditions:

  • Unused and in original condition
  • No visible signs of wear or damage
  • All components, accessories, and packaging included (if available)
  • Proof of purchase is required

Important: Returns must be approved in advance. Items sent back without prior authorization will not be accepted.

2. How to Request a Return

To initiate a return, please contact our customer support team:

Email: support@travelinspira.com

Once approved, we will provide return instructions, including the return address.

3. Return Shipping Costs

If the return is due to customer reasons (e.g., change of mind), the customer is responsible for return shipping costs.
If the return is due to our error (e.g., damaged, defective, or incorrect item), we will cover the return shipping cost.

4. Return Address

Approved returns should be sent to our processing center:

Travel Inspira Returns Center
Card C306-C, 3rd Floor, Zone C
No. 56 Qiwan Road
Dongqu District, Zhongshan City
Guangdong Province, 528400
China

Note: Do not send items back without contacting us first.

5. Refund Process

    Refunds will be processed within 3–5 business days after we receive and inspect your returned item, and issued to your original payment method.

    Please note: It may take additional time for your bank or credit card company to process and post the refund.

    If your refund has not been received within 30 business days after approval, please contact us.

    6. Exchanges

    We offer exchanges for eligible items.

    • Contact our support team to request an exchange
    • Exchanges are processed after the returned item is received and approved

    7. Non-Returnable Items

    The following items are not eligible for return:

    • Replacement items
    • Free gifts
    • Customized products
    • Items returned after 30 days from delivery
    • Products purchased from third-party platforms (e.g., Amazon, eBay, Walmart)

    8. Returns vs. Warranty Claims

    Request a Return if:

    • You changed your mind
    • The product is unused and in new condition
    • You are within 30 days of delivery

    Submit a Warranty Claim if:

    • The item is defective, damaged, or not functioning properly
    • You are within the 2-year warranty period

    9. Contact Information

    If you have any questions regarding returns, refunds, or warranty claims, please contact us: support@travelinspira.com